Implementing changes in informal decision-making
Guidelines for designing and implementing changes in informal decision-making and communication processes to improve transparency and inclusivity
The theme of this report is informal decision-making and communication processes.
It aims to propose policy changes that might impact such processes when their informal nature represents obstacles hindering their inclusivity and transparency. The report illustrates the way we designed and implemented changes in the target institutions detailing each step we took: the analysis of the informal decision-making and communication processes, the identification and implementation of policies, and their evaluation, following both a process-based and a result-oriented approach. Finally, the report provides a set of lessons learnt and a set of recommendations to follow when similar analysis is going to be undertaken in similar contexts.